Health Literacy Training

What kind of training does UAMS CHL offer?
Clear health communication by professionals is important because it helps patients and consumers understand and act on information. For many professions, formal training on specific techniques for clear communication is limited. Our training can help individuals in various roles develop knowledge and skills to effectively communicate in writing and in person. This helps patients and consumers understand and use the information to improve their health.

Sample training topics include:

  • Health literacy and its impact on health
  • Understanding health behavior
  • Basic and applied plain language writing
  • Confirming patient understanding through teach-back
  • Implementing Health Literacy Universal Precautions
  • Organizational health literacy
  • Health literacy screening protocols
  • Point-of-care and population health interventions to address inadequate health literacy
  • Shared decision-making and its relationship with health literacy

How does UAMS CHL partner with clients to offer training?
Our senior team of health literacy experts designs and delivers training for health professionals. Training is available both on-site and via distance learning. We will work with you to customize each session to meet the unique needs of your organization and its learners at all levels of expertise.

Why choose UAMS CHL for training?
We are skilled at teaching learners at all stages and in tailoring learning needs for each group of learners. Our training programs benefit from the collective expertise of our research team and our team of health literacy programs staff.

To discuss custom training needs, email or call 501-686-2595.

Customer Testimonial

“At the Arkansas Department of Human Services (DHS), we routinely communicate with the public and vulnerable clients on high-stakes health topics. It is vital that we relay our messages in a way people can understand and act on. To help us improve communication with the people we serve and the public, we participated in immersive training from the Center for Health Literacy on plain language writing. This training will help us provide clear information our clients need to access critical DHS services and use them to improve their own health and welfare.”

Marci Manley
Deputy Chief of Communications
Arkansas Department of Human Services

“At the clinic where I work, we need patients to be engaged with us in making important decisions regarding their health. There is a lot of talk about ‘patient engagement,’ but the Shared Decision-Making class I took from the UAMS Center for Health Literacy gave me the information I needed to turn ideas into action. I left with a much better understanding of what each member of the clinical team and the organization itself can do to facilitate good patient-provider communication. We will use the knowledge we gained to create a relationship that will increase patient engagement.”

Mary Kersey
Patient Services Coordinator
Mid-Delta Health Systems, Inc.