TMF Quality Innovation Network webinar featuring CHL Director Dr. Kristie Hadden


On March 17, 2015,

Dr. Kristie Hadden presented a webinar to over 130 participants on the TMF Quality Innovation Network. The title of the webinar was “Health Literacy best practices to address quality and safety in health care.” This webinar provided an overview of how health literacy is related to quality indicators including HCAHPS, and safety – including studies about how patients with low health literacy make medication errors. Participants were able to take away recommendations for best practices to improve communication with patients (teach back). A link to the webinar can be found here.


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